Shipping policy

At DILLONS, we aim to process and ship every order as quickly and carefully as possible.

Order Processing

Orders are processed within after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, sales, or holiday seasons, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • Australia: [INSERT ESTIMATED DELIVERY TIME]

  • United States: [INSERT ESTIMATED DELIVERY TIME]

  • United Kingdom: [INSERT ESTIMATED DELIVERY TIME]

  • Canada: [INSERT ESTIMATED DELIVERY TIME]

  • New Zealand: [INSERT ESTIMATED DELIVERY TIME]

  • Rest of World: [INSERT ESTIMATED DELIVERY TIME]

Please note that shipping times are estimates only and may vary due to courier delays, customs processing, weather, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions. Any free shipping offer will be shown clearly on the product page, cart page, or checkout.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with your tracking details.

Please allow [INSERT TRACKING UPDATE TIME, e.g. 24–72 hours] for tracking information to update after dispatch.

Incorrect Shipping Details

Please ensure your shipping address is correct before placing your order.

DILLONS is not responsible for orders shipped to an incorrect or incomplete address entered at checkout. If you notice an error, please contact us immediately at [INSERT SUPPORT EMAIL].

We will do our best to update the address before the order is processed, but we cannot guarantee changes once the order has been shipped.

Lost, Delayed, or Stolen Packages

If your order appears delayed, lost, or marked as delivered but not received, please contact us at [INSERT SUPPORT EMAIL].

We will help you investigate the issue with the courier where possible.

DILLONS is not responsible for stolen packages or delivery issues caused by incorrect shipping information, but we will always do our best to help resolve the situation.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless clearly stated at checkout.

DILLONS is not responsible for delays caused by customs processing.

Order Changes and Cancellations

If you need to make changes to your order, please contact us as soon as possible at [INSERT SUPPORT EMAIL].

Once an order has been processed or shipped, we may not be able to cancel or modify it.

Contact Us

For shipping questions, please contact us at:

Email: [INSERT SUPPORT EMAIL]
Business Hours: [INSERT BUSINESS HOURS]