Frequently Asked Questions
Shipping & Delivery
How long does delivery take?
Once dispatched, delivery normally takes 10-14 business days (Monday–Friday).
How long does processing take?
Orders are processed within 1-3 business days before shipping.
When will my order arrive?
Your estimated arrival time =
Processing Time (1–3 business days) + Delivery Time (10-14 business days) = 11-17 business days
Do you offer free shipping?
Yes, we offer free shipping within the UK.
Returns & Refunds
How long do I have to request a return or refund?
You have 30 days from receiving your order to contact us.
What if my item is damaged, faulty or incorrect?
Contact us with photo or video proof and once approved, you’ll receive a refund without needing to return the item.
What if I change my mind or ordered the wrong size?
Change-of-mind returns are allowed within 30 days, but the customer is responsible for return shipping costs.
How long do refunds take?
Once approved, refunds are processed within 10 business days back to your original payment method.
Payments
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- UnionPay
- JCB
Orders
Will I receive tracking information?
Yes, you will receive tracking information once your order has been dispatched.
Contact Us
For any inquiries regarding the information provided above, please contact us via any of the methods indicated below.
Email
contact@dillonscollections.com
We aim to reply within 24 hours (during business hours)
Customer Service Phone Number
+61480009336
Customer Service Hours
Our customer support team is available:
Monday - Friday: 9:00 AM - 5:00 PM
We do our best to respond as quickly as possible.
Business Name
Dillons Collections
Business Address
Suite 1118, 738 Burke Rd, Camberwell, VIC, 3124, Australia
For more information on contacting us, please use the link below